Refund policy

Refund and Return Policy

Last Updated: July 28, 2026

Thank you for shopping with Baselabstore. Because we keep our products competitively priced, we maintain a limited return window. Please review this policy before completing your purchase.

72-Hour Return Window

Return requests must be submitted within 72 hours of:

  • The carrier marking an online order as delivered;
  • The customer receiving a local delivery; or
  • The purchase or pickup of an in-store order.

After 72 hours, the sale is considered final, and the order is no longer eligible for a return, refund or exchange.

Submitting a request within 72 hours does not automatically guarantee approval. All returns must meet the requirements below.

Requesting a Return

To request a return, email support@baselabstore.com within the 72-hour window and include:

  • Your full name;
  • Order number or receipt;
  • The item you want to return;
  • The reason for the return; and
  • Photographs when the item is damaged, defective or incorrect.

Returns must receive written authorization from Baselabstore before being shipped or brought to our location. Unauthorized returns may be refused.

Return Conditions

To qualify for an approved return, merchandise must be:

  • Unused, unwashed, uncut and unaltered;
  • In new and resalable condition;
  • In its complete original packaging;
  • Free from damage, odors, stains and signs of use; and
  • Returned with all parts, accessories and documentation originally included.

Products sold by the pack, bundle or case must be returned as a complete, unopened pack, bundle or case. Individual pieces removed from a set cannot be returned.

Customer Return Shipping

For change-of-mind returns, accidental purchases, incorrect quantities ordered or products that the customer no longer wants:

  • The customer is responsible for all return-shipping costs;
  • Original shipping, delivery and handling charges are nonrefundable;
  • Baselabstore will not provide a prepaid return label;
  • The return must be shipped with tracking; and
  • The customer remains responsible for the merchandise until it is received and inspected by Baselabstore.

We strongly recommend insuring fragile or high-value returns. Baselabstore is not responsible for returns that are lost or damaged during return shipping.

Packages sent cash-on-delivery will not be accepted.

Damaged, Defective or Incorrect Items

Damaged, defective, missing or incorrect merchandise must be reported within 72 hours of delivery or pickup.

The customer must provide clear photographs of:

  • The affected merchandise;
  • The product packaging;
  • The shipping box or container;
  • The shipping label; and
  • Any visible damage.

Please keep all merchandise and packaging until the claim is resolved. Discarding the product or packaging before review may prevent us from verifying the claim.

When Baselabstore confirms that an item arrived damaged, was defective upon arrival or was shipped incorrectly, Baselabstore may provide a replacement, refund or store credit, as appropriate. Baselabstore will be responsible for reasonable return-shipping costs when we require the confirmed incorrect or damaged merchandise to be returned.

Damage caused after delivery, improper use, improper storage, mishandling or normal wear is not eligible for a refund or replacement.

Nonreturnable Items

The following items are final sale and cannot be returned unless they arrived damaged, defective or incorrect:

  • Opened or partially used products;
  • Cut, folded, altered or assembled merchandise;
  • Partial packs, bundles or cases;
  • Clearance, closeout or final-sale merchandise;
  • Customized, personalized or special-order products;
  • Gift cards;
  • Perishable products, flowers and plants;
  • Products that cannot be resold for health or sanitation reasons; and
  • Merchandise damaged after delivery or pickup.

Refunds

Approved returns will be inspected after they are received.

When a refund is approved:

  • The refund will be issued to the original payment method;
  • Original shipping, delivery and handling charges will not be refunded;
  • Return-shipping expenses will not be refunded for change-of-mind returns; and
  • The value of discounts, promotions or free items may be deducted when the original purchase no longer qualifies for the promotion.

Please allow approximately 5–10 business days after inspection for Baselabstore to process an approved refund. Your bank or payment provider may require additional time to post the funds.

Merchandise that does not meet this policy may be refused and will not be refunded. The customer may be required to pay additional shipping charges if they want refused merchandise returned to them.

Order Cancellations

Orders may only be canceled before they have been processed, prepared, packed or shipped.

Once fulfillment has begun, cancellation is not guaranteed. If the order has already shipped, the customer must follow this return policy and is responsible for applicable return-shipping costs.

Refused and Undeliverable Packages

Refusing delivery does not automatically qualify an order for a refund.

Any shipping, return-shipping, carrier fees or address-correction fees associated with a refused or undeliverable package may be deducted from the approved refund.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Contact Information

BASELAB LLC
Baselabstore
718 E 9th St
Los Angeles, California

Email: support@baselabstore.com

This policy does not limit any rights that cannot legally be waived under applicable law.