Terms of Service

Last Updated: July 28, 2026

These Terms of Service govern your use of Baselabstore and all purchases, rentals and services provided by BASELAB LLC.

By accessing our website, placing an order, approving an invoice, submitting payment, renting merchandise or accepting delivery or pickup of an order, you agree to these Terms of Service.

1. Business Information

BASELAB LLC
Baselabstore
718 E 9th St
Los Angeles, California

Email: support@baselabstore.com

Throughout these Terms, “Baselabstore,” “BASELAB,” “we,” “us” and “our” refer to BASELAB LLC.

2. Products and Services

Baselabstore sells and may rent products including, but not limited to:

• Korean wrapping paper;
• Floral wrapping materials;
• Ribbon;
• Floral foam;
• Floral tools and scissors;
• Vases and containers;
• Ceramics and glassware;
• Floral accessories;
• Event supplies;
• Backdrops and display structures;
• Custom-manufactured merchandise;
• Wholesale and bulk merchandise; and
• Other products and services offered through our website, store, invoices or sales representatives.

Product availability, pricing, colors, quantities, specifications and services may change without notice.

3. Website Use

You may use our website only for lawful shopping, account management and business-related purposes.

You may not:

• Use the website for fraudulent or unlawful activity;
• Submit false payment, delivery or account information;
• Attempt to interfere with the website’s security or operation;
• Copy or misuse our product images, branding or website content;
• Place orders using unauthorized payment methods; or
• Use automated systems to scrape, copy or overload the website.

We may restrict or terminate access to the website when we reasonably believe these Terms have been violated.

4. Order Acceptance

Submitting an order or payment does not guarantee that the order has been accepted.

An order is accepted after Baselabstore:

• Confirms the order;
• Verifies payment;
• Confirms product availability; and
• Determines that the order can be fulfilled.

We may reject or cancel an order because of:

• Inventory shortages;
• Pricing or listing errors;
• Suspected fraud;
• Payment problems;
• Shipping restrictions;
• Customer conduct;
• Product discontinuation; or
• Other reasonable business concerns.

If we cancel a fully paid order before fulfillment, we will refund the amount collected for the canceled merchandise.

5. Pricing and Payment

All prices are stated in U.S. dollars unless otherwise indicated.

Customers are responsible for all applicable:

• Product charges;
• Sales taxes;
• Shipping charges;
• Delivery charges;
• Handling charges;
• Rental charges;
• Deposits;
• Installation charges; and
• Other charges disclosed before payment.

Prices may change at any time before an order is accepted.

Obvious pricing, description or inventory errors may be corrected. We may cancel and refund an order affected by an obvious error.

Payments must be made using an accepted payment method. Orders may be delayed or canceled when payment cannot be verified.

6. Website Orders and 72-Hour Return Requests

Only eligible orders completed directly through the official Baselabstore website may be considered for a return.

A return request must be submitted to support@baselabstore.com within 72 hours of the order being marked delivered.

Submitting a request within 72 hours does not guarantee that the return will be accepted.

To qualify, the merchandise must be:

• Unused;
• Unopened;
• Uncut;
• Unassembled;
• Unaltered;
• In new and resalable condition;
• In its complete original packaging; and
• Returned with all included pieces and accessories.

Products sold as a pack, bundle, set or case must be returned as a complete, unopened pack, bundle, set or case.

After the 72-hour request period expires, the order is final sale.

7. Customer-Paid Return Shipping

For an approved return that is not caused by an error by Baselabstore:

• The customer must pay all return-shipping costs;
• Baselabstore will not provide a prepaid shipping label;
• Original shipping, delivery and handling charges are nonrefundable;
• The return must include tracking;
• The customer is responsible for properly packaging the merchandise; and
• The customer assumes the risk of loss or damage until the return is received.

There are no exceptions to customer-paid return shipping for change-of-mind returns, accidental purchases, incorrect quantities ordered or products the customer no longer wants.

Packages sent cash-on-delivery will not be accepted.

Baselabstore may refuse merchandise that arrives used, opened, incomplete, damaged or otherwise ineligible.

8. Orders Placed Outside the Website

All orders placed outside the official Baselabstore website checkout are FINAL SALE.

This includes orders placed:

• In person;
• At our warehouse or showroom;
• Over the phone;
• Through text message;
• Through email;
• Through Instagram;
• Through Facebook;
• Through WhatsApp;
• Through another social-media platform;
• Through a salesperson;
• Through a third-party platform;
• Through a payment link;
• Through a custom invoice or quote;
• For local pickup;
• For local delivery;
• As a wholesale order; or
• As a bulk or specially priced order.

These orders cannot be returned, refunded, exchanged or canceled because the customer:

• Changed their mind;
• Ordered the wrong item;
• Selected the wrong color;
• Ordered the wrong quantity;
• No longer needs the merchandise;
• Found a lower price elsewhere; or
• Did not review the order correctly.

Paying an invoice or payment link online does not make the purchase an official website order.

9. Final-Sale Merchandise

The following merchandise is final sale regardless of how it was purchased:

• Opened merchandise;
• Used merchandise;
• Cut or altered wrapping paper;
• Individual items removed from a pack, bundle or case;
• Clearance merchandise;
• Closeout merchandise;
• Discounted final-sale merchandise;
• Custom or personalized merchandise;
• Special-order merchandise;
• Custom-manufactured backdrops;
• Made-to-order products;
• Perishable merchandise;
• Gift cards; and
• Merchandise marked “Final Sale.”

Final-sale merchandise cannot be returned, exchanged or refunded except where required by law or when Baselabstore verifies that it supplied an incorrect or materially defective product.

10. Korean Paper and Packaged Merchandise

Korean wrapping paper and other products sold in packs, bundles or cases must be inspected before opening.

Opened paper packs, partial packs, cut sheets, folded sheets and individual sheets removed from a pack cannot be returned.

Minor variations in color, texture, thickness, print placement, finish or packaging between production batches are not considered defects.

Colors may also appear different depending on:

• Lighting;
• Photography;
• Phone or computer screen settings;
• Dye lots;
• Manufacturing batches; and
• Material finishes.

Customers requiring an exact color should inspect the product in person or request a sample when available before placing a large order.

11. Wholesale and Bulk Orders

All wholesale, bulk, case-quantity and specially discounted orders are final sale unless Baselabstore agrees otherwise in writing before payment.

Wholesale customers are responsible for confirming:

• Product numbers;
• Colors;
• Styles;
• Pack quantities;
• Case quantities;
• Measurements;
• Pricing;
• Delivery details; and
• All other order specifications.

Products cannot be returned individually from an opened wholesale pack, case, bundle or set.

Baselabstore does not guarantee that future inventory will match the exact color, shade, packaging or manufacturing batch of a previous order.

12. Backdrop Purchases

All backdrop purchases are FINAL SALE.

This includes:

• Standard backdrops;
• Custom backdrops;
• Made-to-order backdrops;
• Modular backdrop structures;
• Backdrop walls;
• Display structures;
• Arches;
• Panels; and
• Related custom products.

Backdrop orders cannot be returned, refunded or exchanged because the customer ordered or approved incorrect dimensions.

The customer is solely responsible for confirming:

• Width;
• Height;
• Depth;
• Panel dimensions;
• Opening dimensions;
• Orientation;
• Placement;
• Ceiling clearance;
• Doorway clearance;
• Elevator access;
• Loading access;
• Installation space; and
• Venue restrictions.

If a customer provides, approves or confirms the wrong measurements, the sale remains final.

Baselabstore is not required to:

• Accept a return;
• Issue a refund;
• Provide a free replacement;
• Rebuild the backdrop;
• Resize the backdrop; or
• Modify the backdrop at no charge.

Corrections, resizing, rebuilding, replacement, pickup and redelivery caused by customer-provided or customer-approved dimensions will require a separate quote and additional payment.

The customer should physically measure the installation location before approving the order. Measurements should not be estimated from photographs, venue listings or assumptions.

13. Backdrop Order Approval

Before manufacturing begins, customers may receive an invoice, drawing, written description or measurement confirmation.

The customer is responsible for reviewing all details before approving the order or submitting payment.

Payment or written approval confirms that the customer accepts:

• The listed dimensions;
• The design;
• The quantity;
• The materials;
• The color;
• The price;
• The completion estimate; and
• The delivery or pickup arrangement.

Verbal conversations do not override the final written invoice, drawing, order confirmation or specifications.

14. Backdrop Rentals

All backdrop rentals remain the property of BASELAB LLC.

The customer receives only a temporary right to use the rented items during the approved rental period.

Rental fees are nonrefundable once the items have been reserved, prepared, loaded, delivered or picked up.

The customer is responsible for:

• Inspecting the rental before accepting it;
• Using it safely;
• Keeping it protected from damage;
• Following setup and handling instructions;
• Preventing unauthorized modifications;
• Returning all pieces on time; and
• Returning the rental in the same general condition in which it was received.

Rental items may not be:

• Cut;
• Drilled;
• Painted;
• Permanently taped;
• Glued;
• Stapled;
• Altered;
• Left outdoors without approval; or
• Subrented to another party.

The customer is responsible for repair or replacement costs caused by loss, theft, misuse, staining, water damage, weather exposure, improper installation or physical damage.

Normal wear determined by Baselabstore will not be charged as damage.

15. Rental Measurements and Venue Access

The customer is responsible for confirming that a rented backdrop will fit the venue and can be transported through all entrances, hallways, elevators, loading areas and installation spaces.

No refund will be issued when a rental cannot be installed because the customer provided incorrect dimensions, failed to measure the venue or failed to disclose access restrictions.

Additional trips, waiting time, redelivery, modification or replacement equipment may result in additional charges.

16. Rental Returns and Late Charges

Rental products must be returned or made available for pickup by the agreed date and time.

Late returns may result in additional rental fees, replacement fees, lost-booking charges or other amounts stated on the rental invoice.

The customer remains responsible for the rental until Baselabstore confirms that all pieces have been returned.

Failure to return rental merchandise may result in the customer being charged the full replacement value.

17. Deposits

Deposits for custom merchandise, backdrop manufacturing and rentals may be nonrefundable once:

• Materials have been ordered;
• Production has started;
• Labor has been scheduled;
• Rental inventory has been reserved;
• An order has been prepared; or
• Other costs have been incurred.

The applicable deposit requirements will be shown on the order, invoice or rental agreement.

A deposit is not a limit on the customer’s responsibility for damage, loss, unpaid balances or replacement costs.

18. Damaged, Defective, Missing or Incorrect Products

Customers must inspect merchandise promptly after delivery or pickup.

Claims for products that arrived damaged, defective, missing or different from the confirmed order must be submitted to support@baselabstore.com within 72 hours.

The claim must include:

• The customer’s name;
• The order number or receipt;
• A description of the problem;
• Clear photographs of the merchandise;
• Clear photographs of the packaging;
• A photograph of the shipping label, when applicable; and
• Any additional evidence reasonably requested by Baselabstore.

The customer must keep the affected merchandise and packaging until the claim is resolved.

When Baselabstore verifies that it supplied an incorrect or materially defective item, Baselabstore may choose to:

• Replace the affected item;
• Repair the affected item;
• Provide store credit; or
• Refund the affected item.

Baselabstore will determine the appropriate resolution based on the circumstances and applicable law.

Customer measurement errors, changes of mind, ordinary batch variations, improper storage and damage occurring after delivery are not product defects.

19. Pickup Orders

Customers should inspect pickup orders before leaving the Baselabstore location.

By accepting and removing an order without reporting a visible issue, the customer confirms that the visibly inspectable merchandise was received in acceptable condition and in the expected quantity.

Hidden issues that could not reasonably be identified during pickup must still be reported within 72 hours.

Failure to pick up an order does not automatically cancel it or create a right to a refund.

20. Shipping and Local Delivery

Shipping and delivery times are estimates unless a guaranteed date is expressly confirmed in writing.

Baselabstore is not responsible for delays caused by:

• Shipping carriers;
• Weather;
• Traffic;
• Incorrect addresses;
• Incomplete delivery instructions;
• Venue restrictions;
• Inaccessible delivery locations;
• Customs or government inspections;
• Supplier delays; or
• Events outside our reasonable control.

Customers are responsible for providing an accurate address, telephone number and delivery instructions.

Additional charges may apply for:

• Incorrect addresses;
• Address changes;
• Redelivery;
• Missed deliveries;
• Waiting time;
• Stairs;
• Difficult access;
• Special handling; or
• Delivery changes requested after dispatch.

21. Refused and Undeliverable Orders

Refusing a package or delivery does not automatically cancel the order or qualify it for a refund.

The customer may be responsible for:

• Original shipping charges;
• Return-shipping charges;
• Redelivery charges;
• Carrier fees;
• Storage charges; and
• Address-correction charges.

Any applicable charges may be deducted from a refund that Baselabstore voluntarily approves or is legally required to provide.

22. Order Cancellations and Changes

Orders may only be canceled or changed when Baselabstore approves the request in writing.

Cancellation is not guaranteed once:

• Payment has been submitted;
• Merchandise has been packed;
• Fulfillment has started;
• Materials have been ordered;
• Production has begun;
• A rental has been reserved;
• Delivery has been scheduled; or
• The order has shipped.

Approved changes may result in additional costs and a revised completion or delivery date.

23. Product Use and Safety

Customers are responsible for using products safely and for their intended purposes.

Baselabstore is not responsible for damage or injury caused by:

• Improper installation;
• Incorrect assembly;
• Overloading;
• Misuse;
• Failure to follow instructions;
• Unauthorized modifications;
• Improper storage;
• Unsafe placement; or
• Use by an unqualified person.

The customer is responsible for determining whether a product is appropriate for the customer’s intended use.

24. Intellectual Property

The Baselabstore name, BASELAB name, logos, website design, product photographs, graphics, descriptions and original content belong to BASELAB LLC or its licensors.

They may not be copied, reproduced, resold, published or commercially used without written permission.

Purchasing a product does not transfer ownership of our trademarks, photographs, designs or other intellectual property.

25. Third-Party Services

Our website may use third-party providers for:

• Payment processing;
• Website hosting;
• Shipping;
• Delivery;
• Analytics;
• Communications; and
• Other business functions.

We are not responsible for the independent acts, outages, policies or services of third-party providers outside our reasonable control.

26. Disclaimer of Warranties

To the fullest extent permitted by law, products and services are provided on an “as available” and “as is” basis except for any written warranty expressly provided by Baselabstore or the manufacturer.

Baselabstore does not guarantee that:

• Every product will always be available;
• Product colors will appear identical on every screen;
• Products from different production batches will match exactly;
• The website will always operate without interruption; or
• A product will be suitable for every customer’s particular use.

Nothing in this section limits rights that cannot legally be waived.

27. Limitation of Liability

To the fullest extent permitted by law, BASELAB LLC will not be liable for indirect, incidental, special, consequential or lost-profit damages arising from a product, rental, delayed delivery, website use or transaction.

Baselabstore’s total liability relating to a claim will not exceed the amount the customer paid Baselabstore for the specific product, rental or service giving rise to the claim.

This limitation does not apply where liability cannot legally be limited.

28. Indemnification

To the fullest extent permitted by law, the customer agrees to defend and hold BASELAB LLC harmless from claims, losses or expenses arising from:

• The customer’s misuse of merchandise;
• Improper installation;
• Unauthorized product modifications;
• Unsafe rental use;
• Damage caused by the customer or the customer’s guests, workers or contractors;
• Violation of these Terms; or
• Violation of another person’s rights.

29. Chargebacks and Payment Disputes

Customers should contact support@baselabstore.com before filing a chargeback or payment dispute so that Baselabstore has a reasonable opportunity to investigate.

Filing a chargeback does not cancel these Terms or create an automatic right to a refund.

Baselabstore may submit relevant evidence to a payment provider, including:

• Order confirmations;
• Invoices;
• Customer approvals;
• Communications;
• Delivery records;
• Tracking information;
• Photographs;
• Rental agreements; and
• These Terms of Service.

30. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules.

Any legal proceeding relating to these Terms or a transaction with Baselabstore must be brought in a court with proper jurisdiction in Los Angeles County, California, unless applicable law requires otherwise.

31. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.

The invalid provision will be enforced to the greatest extent legally permitted.

32. No Waiver

Failure by Baselabstore to enforce any provision of these Terms does not waive our right to enforce it later.

Any exception must be approved by Baselabstore in writing and applies only to the specific transaction for which it was granted.

33. Changes to These Terms

We may update these Terms periodically.

The revised version becomes effective when posted, unless a later effective date is stated.

The Terms in effect when an order or rental is placed will generally govern that transaction.

34. Contact Us

Questions regarding these Terms may be sent to:

BASELAB LLC
Baselabstore
718 E 9th St
Los Angeles, California

Email: support@baselabstore.com